Lost or Damaged Baggage

Damage, delayed and loss of baggage should be reported to Rwandair representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number.

Rwandair shall not be liable for normal wear and tear such as scratches and dents.

Follow up on Baggage Claims

Rwandair sincerely regrets the delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 21 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.

Great emphasis is given to correct Tag Details, Address on the missing bag, and Brand Information of the Bag, Color and Type of bag, and Content of the Bag. It is mandatory that information enclosed in the profile is correct to the best of your knowledge.

Contact local Rwandair offices on an e-mail info@rwandair.com this email is accessed by all stations where Rwandair operates.
It is our sincere belief that positive Identification of your bag will be made during this time.

For lack of local contact or in case of unreasonable delays on your claim please contact: customerrelations@rwandair.com.

Lost Baggage Questionnaire (LBQ)

For your ease of access you can download and print the LBF by clicking on the link below:

Lost baggage questionnaire