Pledge on privacy
RwandAir has established industry-standard measures to ensure the safety of your personal information and will continuously improve on them. Personal information provided on rwandair.com, the website for which these standards are set, are only used and processed to the extent necessary for RwandAir to fulfill its obligations to you, and/or to comply with our legal obligations.
RwandAir does NOT store or keep your personal information in its servers, but rather relies on a secure storage environment that meets the safest industry standards to protect and keep your personal information out of reach from any unauthorized third party. RwandAir may request that you disclose certain information for the particular purpose of the obligation being undertaken such as an online transaction, an account with Dream Miles frequent flyer program, a subscription to our newsletter, a registration to an event, etc. You may be requested to provide certain personal identifiable information such as your name, address, telephone numbers, fax numbers, email address and/or debit/credit card details including billing address, passport number and nationality. RwandAir may access some of this information for the purpose of its customer management services. You have the right to access, change, and oppose any information that concerns you (read "Use of your Personal Information" below). In the event that you wish to exercise your right, please contact us at the address provided below.
Use of your personal information
As a general policy, RwandAir does NOT collect personal identifiable information. However, if you wish to use a certain service or product available on rwandair.com, or receive information, or participate in a program, you will be asked to provide certain information in order to process your request. In the event that such service or product is provided through a partnership with a third party, your personal information will NOT be collected by the said party on our behalf. RwandAir may disclose your information to a third party ONLY in order to fulfill its obligation to you, or to comply with our legal duties. For such cases, RwandAir will notify you and request your consent before proceeding. RwandAir shall take all reasonable steps to protect the personal information on the website.
Records of your activity or transactions will be stored alongside your personal information as you keep using our products/services on rwandair.com. These records will only serve in the management and administration of the services rendered to you and will help enhance your overall online experience.
Access to your personal information
You have the right to access, change and oppose any action on your personal information at any time. If you no longer wish to disclose your personal information to us you may opt-out of our services for which personal information is collected. But remember, doing so may hinder our abilities to fulfill our obligation(s) to you, or exercise good servicing to you.
Access to historical records associated with your personal information may be availed to you for free (at no charge) or for a nominal fee.
Personal information of children
Most of the services available on this site are intended for persons 18 years of age and older. Any individual who requests information about any of the services indicated for use by children must be 18 or over. We will not knowingly collect, use or disclose Personal Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (e.g: a parent or guardian) through direct off-line contact. We will provide the parent with (i) notice of the specific types of personal data being collected from the minor, and (ii) the opportunity to object to any further collection, use, or storage of such information. We abide by laws designed to protect children.
CREDIT AND VISA CARDS
If you have purchased your ticket using a credit or visa card, on rwandair.com; RwandAir reserves the right to require you to provide additional payment verification upon request by either submitting an online form or visiting the nearest RwandAir office, or at the airport at the time of check-in.
RwandAir reserves the right to deny boarding or to collect a guarantee payment (in cash or from another card) if the card originally used for the purchase cannot be presented by the cardholder at check-in or when collecting the tickets, or in case the original payment has been withheld or disputed by the card issuing bank.
Links to other sites
RwandAir, Kigali International Airport, top floor. P.O. Box 7275 Kigali, Rwanda.
Attn Commerce and Online Marketing, Commercial Department.
Support email: firstname.lastname@example.org
Support telephone: +250788 177 000